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Sunday, September 05, 2010
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Quality Improvement Program
Capability Healthcare is committed to the ongoing quality improvement, employee satisfaction, and customer satisfaction. Please check back quarterly for our survey results and improvement action plans.
Q3 2009 Results
Customer Satisfaction Report (PDF)
Customer Satisfaction Presentation (PPT)
Employee Satisfaction Report (PDF)
Employee Satisfaction Presentation(PPT)
Joint Commission Notification
Capability Healthcare seeks to provide the highest quality safe patient care. We also believe that certification of our program by the Joint Commission is a benefit to our patients and program. Along with this certification come a number of responsibilities that we take seriously, one of which is patient care and safety.
If at any time you have concerns about the safety or quality of care provided in our program you may report these to the Joint Commission. If you do report a safety or quality of care concern no retaliatory disciplinary action will be taken against you. A concern/complaint can be filed with the Joint Commission Office of Quality Monitoring at:
Division of Accreditation and Certification Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Or
Faxed to 630-792-5636
Or
E-mailed to complaint@jointcommission.org
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